There are 2 main options on how to get to Hakuba:
1) Take the Azusa train from Shinjuku (7am) straight to Hakuba (11am). Easy but takes 4 hours.
2) Take the bullet train from Tokyo station to Nagano station (80 minutes). Take the Alpico bus from Nagano station to Hakuba (1 hour, 8 buses a day).
Once you arrive at Hakuba station or the bus terminal, our staff will come pick you up (provided you let us know your plans in advance).